Anyone who had issues downloading FW files for at least the last few hours (403 error message), this is now resolved. The remote file server disconnected its share to the main DDD server and would not reconnect, it was complaining about permissions issues. After a short while trying to understand what had happened and nothing making much sense, i went for a quick reboot to see if things would self resolve. As with many IT things, this fixed everything. Sorry for the downtime!

Service is now restored. Despite not changing code in this particular file for 3+ months, it was suddenly throwing errors which i will now start investigations into. Luckily the code was superfluous and commenting it out was possible without affecting other systems or functions.

All systems are now back online. If you were a regular user of the DDD website, full speed downloads from the website have resumed (no more waiting for large files to begin downloading!!) That sounds simple, but was actually quite an effort due to how DDD's servers are structured. I wont get into the technicalities, but im glad its back to super speeds again!